Interpersonal communication techniques

What other interpersonal communication techniques would you use in order to establish and maintain positive interactions with the adults depicted in the case study (¨ The Sara’s Confusing Behaviour Case Study (read the page 4, 5, 6 ONLY):

https://www.college-ece.ca/en/Documents/CS1_Saras%20Confusing%20Behaviour.pdf)?

Identify and describe two distinct skills and discuss how you would use them to ensure responsive inclusive relationships materialize. Be sure to link your insights to appropriate course resources.