What are some common causes of incivility in the workplace?

What are some common causes of incivility in the workplace? Incivility can have a direct impact on patient safety, can you discuss the impact of incivility on safety and the cost of incivility to a practice?
When you consider strategies to work with the staff, what strategies could the NP implement on a daily basis to demonstrate leadership and engage with the staff in a positive way to change behavior?
You mention leading by example, what particular action do you think would be the most helpful to emulate to get people to work together?