Appropriate communication strategies to meet each person’s individual needs

Lila is a support worker at a care facility. Lila provides care to people who experience memory loss. Every day at work Lila faces new challenges as she tries her best to use the most appropriate communication strategies to meet each person’s individual needs. Some of the people Lila works with have severe dementia and can become distressed when spoken to. Others she cares for are not aware of anything that is going on around them – they are disorientated to the day, time, relationships, and occasions. Sometimes they confuse the past and reality taking place around them. Lila has found that no single strategy works for everyone and that everyone has unique communication needs. What reality orientation strategies could Lila use with dementia? What activities could Lila use to connect with people with dementia through frequent reminiscence?

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