Bright red ear lobes of infants

Jimmy Peterson, 4 months old, is at the clinic for a well-child visit and immunizations. The infant has a runny nose and bright red ear lobes. Jimmy reacts and pulls away when the nurse
attempts to take a tympanic temperature.
1. What questions should the nurse ask the mother to assess for an ear problem?
2. An otic solution is prescribed for Jimmy’s ears. How should the nurse instruct the mother on administration of the solution?