How does a manager influence the behavior of others on the unit?

How does a manager influence the behavior of others in the unit? Provide an example of a conflict in a unit. What conflict management skills did the nurse manager use? are the skills used effectively? was there ineffective communication among members of the health care team?  What were the consequences of this poor communication on the team synergy?  Were any   Team STEPPS skills used? How did this communication skill work to resolve the issue?