Manager influence on the behavior of others

How does a manager influence the behavior of others on the unit? Provide an example of a conflict in a unit . What conflict management skills did the nurse manager use? are the skills used effective? was there an ineffective communication among members of the health care team?  What were the consequences of this poor communication on the team synergy.  Were any   Team STEPPS skills used ? How did this communication skill work to resolve the issue?