The nurse manager of a 30-bed Medical-surgical unit

As the nurse manager of a 30-bed medical-surgical unit, you have just received the results of the quarterly patient satisfaction survey. The satisfaction scores for your unit show an ongoing decline over the past three reporting periods. You also look at your unit’s satisfaction scores as compared with other units in the hospital and realize that the scores for your unit are now lower than those of most other units in the hospital. As you begin to ponder the meaning of these data, you receive a call from the office of the vice president of nursing to schedule a meeting with you to discuss your plan to improve patient satisfaction on your unit.

Use the steps in the problem solving process (based on the nursing process CH 17), discuss how you might prepare for the meeting with the vice president of nursing? Make sure you address all 5 steps and expand on specific measures you would take with each step.