The principles of patient- and family-centered care

Do the hospital’s vision, mission, and philosophy of care statements reflect the principles of patient- and family-centered care? Have the vision, mission, and philosophy of care statements been communicated clearly throughout the hospital, to patients and families, and to others in the community?

Do hospital leaders model collaboration with patients and families? Do the hospital’s architecture and design create positive and welcoming impressions throughout the facility for patients and families?

Reflect on the diversity of patients and families served and address their unique needs. Provide for the privacy and comfort of patients and families.

Support the presence and participation of families?

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