Quality Improvement Officer
| Abby is the Quality Improvement Officer for a service which provides residential care, respite care, day care, community nursing and home care packages, palliative care and dementia specific. Her role includes managing the facility’s legal and ethical compliance, ensuring AHPRA registration is up to date, and maintaining collaborative and effective relationships between all designations within the facility.
Linda, a care staff employee, comes to work with symptoms of gastroenteritis. She knows that if she stays at home her work area would be understaffed. After a few hours on duty Linda begins to feel weak and unsteady. She reports this to her team leader who sends her home immediately.
That evening several residents show symptoms of gastroenteritis and one resident becomes seriously unwell and is transferred to hospital. The next morning the facility is placed in lock down. Abby receives a report from Linda’s team leader regarding the incident the previous day when she sent Linda home. Abby believes that because of Linda’s failure to comply with the organisation’s policies and procedures regarding infection control, the service has breached its duty of care to provide clients with a safe and healthy environment. |
please read case study I’ve attach questions below that is relevant to the case study thankyou
Question 1:
1- What information or advice can Abby source from specialist legal providers that will assist her with managing this breach of compliance?
2-What is Duty of Care and the possible consequences or penalties Abby’s organisation may face as a result of breaching its duty of care to residents? (You must provide at least four (4) examples of consequences/ penalties).
| Duty of Care | Penalties for Breaches of Duty of Care |
3-Assisting other team members to understand their role and responsibilities is part of the leadership role. List three (3) ways Abbey can share information with her staff about their roles and responsibilities.
| 1) |
| 2) |
| 3) |
addional information towards the case study please read
| The service is due to undergo an Accreditation Audit in the upcoming months. Abby is concerned that staff may not be following other policies and procedures and she decides to evaluate work practices for non-compliance.
Learning about upcoming changes to legal requirements and ethical issues, regularly communicating with her team members and service users, and proactively preparing for the upcoming changes, will ensure Abby will be in a much better position to ensure her service remains compliant. |
4-Why must organisations apply for and obtain certificates of registration, licences or permits in order to provide services within the Community Services Industry?
5-What does Accreditation mean for Abbey’s organisation?
6-Other than observation, how might Abby evaluate and monitor work practices for non-compliance on an ongoing basis? Please provide at least five (5) methods.
7-Suggest five (5) ways Abby might ensure the staff are made aware of current policies and procedures as well as ongoing updates on new legal and ethical requirements.
You can use these means of sharing knowledge and information:
| 1) |
| 2) |
| 3) |
| 4) |
| 5) |
8-What strategies can Abbey ‘s organisation apply to ensure client information and records are managed correctly?
9-What is the difference between a Monitoring Inspection and a Compliance Audit for Accreditation?
10-why it is important to ensure continued professional education is supported in a service?
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