Workplace’s and regulatory standards
| Describe the client’s complex needs that require the provision of multiple services. Explain how you worked with your client to determine their needs. | |
| Describe your workplace’s and regulatory standards, policy, procedures, legislation and statutory mandates that you must follow concerning working with clients with complex needs. |
| Describe the client’s complex needs that require the provision of multiple services. Explain how you worked with your client to determine their needs. | |
| Describe your workplace’s and regulatory standards, policy, procedures, legislation and statutory mandates that you must follow concerning working with clients with complex needs. | |
| Describe the range of services and support that you have identified as being suitable for this client based on their needs. | |
| Describe how you worked with the services you identified to determine appropriate service provision for the client, as well as how younegotiated collaborative working arrangements with other services involved. | |
| Document a plan to meet the client with complex needs requirements, including:
· Services provided and why they are suitable · Timeframes for the services to be provided · Expected outcomes |
|
| What coordination requirements and boundaries did you put in place to ensure all services are provided. How did you work with other services involved to agree on these? | |
| Comment on and endorse Section 1. | |
| Attach evidence of your work with this person here.
Evidence may include: · Policies and procedures. · Diary entries of conversations or meetings · Case management plan · Correspondence |
|
| Client 2 | |
| Name of work placement: Vermont Age Care | |
| Name of supervisor: Casey | |
| List the three clients with complex needs.
Client 1 identifier: Client 2 identifier: Barbara Thek Client 3 identifier: |
|
| Describe the client’s complex needs that require the provision of multiple services. Explain how you worked with your client to determine their needs. | |
| Describe your workplace’s and regulatory standards, policy, procedures, legislation and statutory mandates that you must follow concerning working with clients with complex needs. | |
| Describe the range of services and support that you have identified as being suitable for this client based on their needs. | |
| Describe how you worked with the services you identified to determine appropriate service provision for the client, as well as how you negotiated collaborative working arrangements with other services involved. | |
| Document a plan to meet the client with complex needs requirements, including:
· Services provided and why they are suitable · Timeframes for the services to be provided · Expected outcomes |
|
| What coordination requirements and boundaries did you put in place to ensure all services are provided. How did you work with other services involved to agree on these? | |
| Comment on and endorse Section 1. | |
| Attach evidence of your work with this person here.
Evidence may include: · Policies and procedures. · Diary entries of conversations or meetings · Case management plan · Correspondence |
|
| Client 3 | |
| Name of work placement: Vermont Age Care | |
| Name of supervisor: casey | |
| List the three clients with complex needs.
Client 1 identifier: Client 2 identifier: Client 3 identifier: Shirley Mate |
|
| Describe the client’s complex needs that require the provision of multiple services. Explain how you worked with your client to determine their needs. | |
| Describe your workplace’s and regulatory standards, policy, procedures, legislation and statutory mandates that you must follow concerning working with clients with complex needs. | |
| Describe the range of services and support that you have identified as being suitable for this client based on their needs. | |
| Describe how you worked with the services you identified to determine appropriate service provision for the client, as well as how you negotiated collaborative working arrangements with other services involved. | |
| Document a plan to meet the client with complex needs requirements, including:
· Services provided and why they are suitable · Timeframes for the services to be provided · Expected outcomes |
|
| What coordination requirements and boundaries did you put in place to ensure all services are provided. How did you work with other services involved to agree on these? | |
| Comment on and endorse Section 1. | |
| Attach evidence of your work with this person here.
Evidence may include: · Policies and procedures. · Diary entries of conversations or meetings · Case management plan · Correspondence |
|
Section 2: Supporting clients
This section requires to you describe the support you provided to each client. This will include facilitating case conferencing and meetings. These must be conducted as per your workplaces’ policies and procedures. Provide detailed responses to each of the questions and complete this table for each client.
| Client 1 | |
| Client identifier: | |
| What are your duties of care in relation to this client with complex needs? How did you ensure you implemented and maintained this duty of care? | |
| What information did you provide to the client about the services to be provided and your role in coordinating the services? How did you make sure the information was understood? | |
| What communication requirements did you put in place in relation to the provision of multiple services? How did you work with your client to establish these communication requirements? | |
| Did your client need an interpreter? How did you assess this need? What arrangement did you make? If this did not happen, describe in what circumstance an interpreter might be needed and how you assessed this? | |
| Explain how you worked with your client as well as other services involved to identify barriers to attaining outcomes? What barriers were identified, and how were these resolved? | |
| Explain how you worked with your client to prioritise needs and communicate these to service providers? What needs were these? How did you communicate them to other service providers? | |
| List the date and timing for each case conference and meeting you undertook to coordinate responsibilities and roles. Describe what was discussed and how you ensured responsibilities and roles were coordinated. | |
| Describe issues that arose that did or could have potentially confused the client or acted as barriers in relation to the services provided. Describe any client concerns that arose.
Discuss how you worked with other services to minimise client confusion and concerns in a coordinated manner. |
|
| Comment on and endorse Section 2. | |
| Attach evidence of your work with this person here.
Evidence may include: · Diary entries of conversations or meetings · Minutes of case conference or meetings · Case management plan · Correspondence |
|
| Client 2 | |
| Client identifier: | |
| What are your duties of care in relation to this client with complex needs? How did you ensure you implemented and maintained this duty of care? | |
| What information did you provide to the client about the services to be provided and your role in coordinating the services? How did you make sure the information was understood? | |
| What communication requirements did you put in place in relation to the provision of multiple services? How did you work with your client to establish these communication requirements? | |
| Did your client need an interpreter? How did you assess this need? What arrangement did you make? If this did not happen, describe in what circumstance an interpreter might be needed and how you assessed this? | |
| Explain how you worked with your client as well as other services involved to identify barriers to attaining outcomes? What barriers were identified, and how were these resolved? | |
| Explain how you worked with your client to prioritise needs and communicate these to service providers? What needs were these? How did you communicate them to other service providers? | |
| List the date and timing for each case conference and meeting you undertook to coordinate responsibilities and roles. Describe what was discussed and how you ensured responsibilities and roles were coordinated. | |
| Describe issues that arose that did or could have potentially confused the client or acted as barriers in relation to the services provided. Describe any client concerns that arose.
Discuss how you worked with other services to minimise client confusion and concerns in a coordinated manner. |
|
| Comment on and endorse Section 2. | |
| Attach evidence of your work with this person here.
Evidence may include: · Diary entries of conversations or meetings · Minutes of case conference or meetings · Case management plan · Correspondence |
|
| Client 3 | |
| Client identifier: | |
| What are your duties of care in relation to this client with complex needs? How did you ensure you implemented and maintained this duty of care? | |
| What information did you provide to the client about the services to be provided and your role in coordinating the services? How did you make sure the information was understood? | |
| What communication requirements did you put in place in relation to the provision of multiple services? How did you work with your client to establish these communication requirements? | |
| Did your client need an interpreter? How did you assess this need? What arrangement did you make? If this did not happen, describe in what circumstance an interpreter might be needed and how you assessed this? | |
| Explain how you worked with your client as well as other services involved to identify barriers to attaining outcomes? What barriers were identified, and how were these resolved? | |
| Explain how you worked with your client to prioritise needs and communicate these to service providers? What needs were these? How did you communicate them to other service providers? | |
| List the date and timing for each case conference and meeting you undertook to coordinate responsibilities and roles. Describe what was discussed and how you ensured responsibilities and roles were coordinated. | |
| Describe issues that arose that did or could have potentially confused the client or acted as barriers in relation to the services provided. Describe any client concerns that arose.
Discuss how you worked with other services to minimise client confusion and concerns in a coordinated manner. |
|
| Comment on and endorse Section 2. | |
| Attach evidence of your work with this person here.
Evidence may include: · Diary entries of conversations or meetings · Minutes of case conference or meetings · Case management plan · Correspondence |
|
Section 3: Monitoring progress
This section requires to you document the monitoring you undertook. Provide detailed responses to each of the questions and do the table for each client.
| Client 1 | |
| Client identifier: | |
| Describe how you facilitated communication between all service providers involved to identify and manage service duplication. What service duplication was identified, and how did you manage this? | |
| Describe the strategies you used to work with the client and all services involved to monitor progress toward outcomes documented in the plan for each client with complex needs. | |
| Describe the processes you used to obtain client feedback about the services provided. What feedback was provided, and how did you action it? | |
| Describe further support identified as required for the client during the monitoring process. How was this additional support implemented? | |
| Comment on and endorse Section 3. | |
| Attach evidence of your work with this person here.
Attach evidence of your work with this person here. Evidence may include: · Diary entries of conversations or meetings · Completed surveys · Correspondence · Updated case management plan. |
|
| Client 2 | |
| Client identifier: | |
| Describe how you facilitated communication between all service providers involved to identify and manage service duplication. What service duplication was identified, and how did you manage this? | |
| Describe the strategies you used to work with the client and all services involved to monitor progress toward outcomes documented in the plan for each client with complex needs. | |
| Describe the processes you used to obtain client feedback about the services provided. What feedback was provided, and how did you action it? | |
| Describe further support identified as required for the client during the monitoring process. How was this additional support implemented? | |
| Comment on and endorse Section 3. | |
| Attach evidence of your work with this person here.
Attach evidence of your work with this person here. Evidence may include: · Diary entries of conversations or meetings · Completed surveys · Correspondence · Updated case management plan. |
|
| Client 3 | |
| Client identifier: | |
| Describe how you facilitated communication between all service providers involved to identify and manage service duplication. What service duplication was identified, and how did you manage this? | |
| Describe the strategies you used to work with the client and all services involved to monitor progress toward outcomes documented in the plan for each client with complex needs. | |
| Describe the processes you used to obtain client feedback about the services provided. What feedback was provided, and how did you action it? | |
| Describe further support identified as required for the client during the monitoring process. How was this additional support implemented? | |
| Comment on and endorse Section 3. | |
| Attach evidence of your work with this person here.
Attach evidence of your work with this person here. Evidence may include: · Diary entries of conversations or meetings · Completed surveys · Correspondence · Updated case management plan. |
|
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